Reporting to the Senior Property Manager, the Tenant Relations Coordinator is responsible for supporting the day-to-day administrative functions for the property management team.

Job Responsibilities:

• Provide full administrative support to Property Management team
• Handle all front desk responsibilities, including answering phones and greeting guests
• Answers and dispatches incoming property management calls to appropriate team members
• Tracks certificates of insurance documents for tenants and building contractors
• Assist with accounts payable invoice processing as directed by manager
• Ensures that tenant reimbursement billings are sent out and collected.
• Assists with follow up calls to tenants after work orders are complete
• Schedule and coordinate meetings and special events as requested.
• Handle tenant work orders and follow up to make sure tenants are satisfied
• Create and distribute monthly Tenant Newsletter
• Maintain and update Tenant Contact lists
• Coordinate tenant events including welcome and holiday events and tenant lunches
• Handle reservations for taking tenants to lunch
• Track all events hosting tenant decision makers
• Create community service programs including building events in addition to partnering with tenants on their community service events
• Create an IBP Fitness Program partnering with LA Fitness
• Connect with tenants on a monthly basis during monthly candy delivery
• Tenant liaison for-
  • Work orders
  • Coordination of tenant events such as: pumpkin painting contest; holiday cookies; build your own sundae;
  • Coordination of monthly luncheons for you and me with IBP decision makers
  • Coordination of monthly community service events – Examples: blood drives; e-waste; community shredding; Earth Day; Souls for Souls shoe drive; school supply drive; fill an Easter basket; Toys for Tots; etc.
  • Coordination of an IBP Fitness Program – Promote associated savings with LA Fitness; promote walking by measuring distances around each building & creating a map for each building (maybe after it’s under 90 degrees!); find sponsors for fitness lunch ‘n learns, etc.

Job Qualifications:

• High School Diploma required, some college strongly preferred
• Familiarity with property management, a plus
• Proficient in Microsoft Office products (Excel, Outlook, Word Etc.)
• Knowledge of Yardi, Voyager not required, but very helpful
• Self-Motivated with a high sense of urgency
• Strong attention to detail and highly organized
• Customer service oriented with excellent follow-up skills
• Team player and problem solver

Benefits and Perks:

• Competitive salary
• Robust benefit package, including Medical, Dental, and Vision
• Company-paid Life and Disability coverage
• 401(k) with generous company match
• Employee lease discounts available
• Monthly employee recognition awards
• Career path and growth opportunities available
• Fun and team-oriented culture